返金ポリシー
Return & Refund Policy
At Remnant S, we want you to feel confident about every object you choose.
If something isn’t right with your order, we’re here to help.
14-Day Returns
We accept return requests within 14 calendar days of receiving your order.
To request a return, please contact us through our Contact page with your order number and return request.
After notifying us of your return, you generally have an additional 14 calendar days to send the item back, unless a longer period is required by applicable law.
Return Conditions
For change-of-mind returns, items should be returned in their original condition, with all included accessories and packaging where reasonably possible.
You may inspect the item as you would in a physical store. Any reduction in value resulting from handling beyond what is necessary to inspect the item’s nature, characteristics, and functioning may be deducted where permitted by law.
Return Shipping Costs
For change-of-mind returns, customers are responsible for return shipping costs unless otherwise required by applicable law.
Please contact us before sending a return so we can provide the appropriate instructions.
Return Address
Returns should be sent to the following address after contacting our customer support team:
Remnant S
Unit 3, Building 23, Wulisong Residential Community, Choujiang Subdistrict, Yiwu, Jinhua, Zhejiang, China
中国浙江省金华市义乌市稠江街道五里松小区23栋3单元
Please contact us before shipping any returns to ensure proper processing.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number, a description of the issue, and photographs if available.
We will review the issue and arrange an appropriate remedy, such as a replacement, repair, or refund, in accordance with applicable consumer protection laws.
Where we are responsible for the issue, we will cover reasonable return shipping costs when a return is necessary.
Refunds
Refunds will be issued to the original payment method.
For returns under statutory withdrawal rights, refunds will be processed within the period required by applicable law. Where permitted, we may withhold reimbursement until we receive the returned goods or evidence that they have been sent back.
For other approved returns, refunds will be processed promptly after the returned item has been received and inspected.
The time it takes for funds to appear in your account may vary depending on your payment provider.
Order Cancellations
If you wish to cancel an order before dispatch, please contact us as soon as possible.
Cancellation requests will be handled in accordance with applicable law. If the order has already been dispatched, you may still have the right to withdraw from your purchase.
Your Consumer Rights
This policy does not limit or exclude any mandatory consumer rights under the laws applicable to your purchase.
Where local consumer protection laws provide longer return periods, additional remedies, or other protections, those rights will apply.
Contact Us
For returns, refunds, or order-related questions, please contact us at:
remnants.objects@gmail.com
We’re here to help.